The GetHuman Team

Since 2004, GetHuman.com has been powered by the hard work and research of a dedicated team. At our peak, we had 27 people, including contractors who helped with programming and tech operations, and an in-house team that manually solved customer service problems for our users. Today, GetHuman is comprised of roughly 13 people, including software developers, writers, editors, and researchers. Here are some of our key players.

Tech Guru, Head Tinkerer

While Adam and Christian focus on navigating the ever-changing world of customer service, Jeff keeps GetHuman.com running smoothly. This is no small feat, considering GetHuman serves over 50 million people each year. Keeping the website fast and responsive under that kind of traffic is a challenge that Jeff expertly handles.

Jeff also develops and maintains our most complex technical tools, such as our long-standing "Call-back service," as well as exciting new features that we'll be releasing soon.

In his spare time, you can find Jeff speaking at conferences about JavaScript-based technology and how we use it to empower consumers in their customer service journeys. You can find some of Jeff's talks on YouTube.

Editor-in-chief

Like Christian, Adam spends his days as a Customer Service Crash Test Dummy, navigating long hold times and complicated phone menus. He also edits the content created by our writers and researchers. Our team generates a staggering 14,000 words of new information every day, and Adam ensures it's all accurate and clear.

He also finds time to write articles, often sharing his experiences with different companies' customer service or recounting his latest phone call adventures.

In addition to leading the writing team, Adam oversees all research activities. He determines which companies to investigate, when to update our information, and what topics to cover.

Customer Service Crash Test Dummy

Christian wears many hats at GetHuman, but he dedicates most of his energy to being a Customer Service Crash Test Dummy, a role he shares with Adam. This involves calling customer service lines, taking detailed notes, and sharing those insights with other customers.

When he's not tackling company phone systems, Christian contributes as a researcher, writer, and editor. Phone menus and customer service challenges are constantly evolving, requiring a team effort to stay up-to-date.

Christian also works with Jeff on coding projects to maintain and improve the website. His official title is CEO, but at a company as small as GetHuman, he does a bit of everything.

While Adam, Jeff, and Christian lead the company, they couldn't do it without our talented team of writers, editors, researchers, and software developers. GetHuman also remains true to the vision of our founder, Paul English, who started GetHuman in 2004 (originally called the IVR Cheatsheet). You can learn more about our history on our GetHuman History page.

To learn more, check out our GetHuman History page, our About Us page, or our Press page.